State Farm® Insurance Agent Brandon Greene
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bekyle K
May 8, 2026
5
out of
5
rating by Bekyle K
"I had to switch my state of coverage after moving. Akerya took my call and helped me out. I appreciated her clear communication and friendly attitude."
We responded:
"Thank you for sharing your experience, Bekyle. It's wonderful to hear that Akerya was able to assist you effectively with your state coverage switch. We're glad her clear communication and friendly attitude made the process smoother for you. Your feedback is greatly appreciated."
courtney brown
April 23, 2026
5
out of
5
rating by courtney brown
"I’m very pleased with Brandon Greene service! The staff is very nice and goes the extra mile in fixing any issue or offering services that you don’t think about! Glade I chose his business!"
We responded:
"Thank you so much, Courtney! I truly appreciate you taking the time to share your experience and your kind words. It means a lot to me to hear that you felt supported and that my team and I were able to go the extra mile for you. I’m so glad you chose our office, and we’re always here whenever you need anything!"
Brandon C
April 10, 2026
1
out of
5
rating by Brandon C
"This will be a bit of a long one, but it is consumer duty to report all experiences good and bad revolving required services in order to live in this country. Get prepared to read and find a new agent. 1. I got in a small fender bender as my car rolled into the back of another car at 4MPH as we were waiting on an highway on-ramp that had a stop sign due to construction on the road. The accident was very minor due to slow speed and we both had state farm, just traded insurance and license photos and we were on our way. We both started the claim on the same day, and it took 16 days for state farm to notice either of our claims and call us to get through the process. After about 5 calls with the national line, I was told multiple different reasons as to why it took 16 days, but the last rep said that there were IT issues that delayed the entire company from submitting and continuing claims. If this was the issue, why aren't we notified? Luckily, it was just cosmetic damage instead of anything that would make our cars dangerous or inoperable. After finally getting the national line sorted and progressing our claims, I reached out to Brandon Greene to ask them what's going on as - what are we paying for if we can't even get access to the services we pay for? They alerted me that the woman's insurance called Brandon Greene's office and wanted to talk to me just to get some background information and the lady on the phone said "They asked if it was okay to call you and we said ehhh we don't know". I immediately reached out to the other driver's insurance agency and they verified that what I was told on the phone was completely different than what they were told, so they were confused as they just needed a statement. This is the most embarrassing part, as I never even talked to Brandon Greene once before I talked to another insurance agency owner of the same company. I don't know why the lack of accountability is there, but genuinely, licenses need to be re-assessed with this type of behavior. The other agent and I had a great time making fun of the unprofessionalism and lack of action, as it shows why picking agents and reading reviews is important. 2. I got into a second not at fault accident after a driver was playing on their phone and decided to drive off the road as I was taking a turn, totaling my car, his car, and an innocent person who was sitting at the stop sign in the opposite lane. I let the at fault driver submit the claim to insurance and lo and behold, for the second time, Erie Insurance reached out before anyone from Brandon Greene's agency reached out. After that, Progressive called not too long ago to start the process of evaluating if the car can be saved, and yet again, no check-in from Brandon Greene's agency at all. The real issue with this comes when I signed over my title to Progressive to receive payout as the car was totaled. I signed the title over on 2/11, and Progressive sent me documents to confirm that Greene's Agency was informed on 2/11 that the car title was signed over and the car will be salvaged and I received a payout. My policy was supposed to end 2/17, my agency was informed, I thought I was fine. I received an email saying I have a payment due - Greene's agency committed fraud. If a consumer does that, we have fines, DMV points, and higher rates along with hard to approve at any insurance agency. I had to contact the state's insurance department to report this as this is operating in bad faith, and everything got corrected. They lied to the state and said that 3/30 was the acknowledgement date for the policy being ended, however I have it in email writing that 3/17 the policy was cancelled and end date was 2/12 after midnight. I would stay away from this insurance agency, as well as State Farm. It is embarrassing that I had to contact a state agency that most people don't even know exists in order to negotiate properly. I had to reformat this multiple times due to character limits multiple times. If that doesn't show you that this is a bad agency, I don't know what else to say."
We responded:
"Thank you for taking the time to share your experience in such detail. I truly appreciate you bringing this to our attention. I am sincerely sorry for the frustration and stress you went through, especially the delays and lack of clear communication you described. Our agency is committed to providing the highest level of customer service, to every policyholder every time. This commitment is why we receive the ratings we do from the majority of people we work with. That said, it does sadden me when situations slip through the cracks, whether due to technology, processing systems, or simply an unexpected human oversight. When that happens, something is unavoidably neglected. I am also very glad to hear everyone involved is physically safe and that the incidents you described were not worse. Your feedback is important. We take it seriously and will use your comments to help us review what occurred and prevent similar issues in the future. Again, thank you for sharing this with us. This review will assist our agency in continuing to provide the excellent customer service we have been and will always work to provide to our people. "
Dartel Direct
April 7, 2026
5
out of
5
rating by Dartel Direct
"Great experience with State Farm. I have been with USAA for over 20 years and slowly but surely the rates have been increasing every year. I was under the impression that nobody old match there rates but State Farm did more than beat there rates and their customer service was excellent."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that we could provide you with competitive rates and excellent customer service. We appreciate your trust in us and look forward to continuing to meet your insurance needs."
Michelle McAuley
April 2, 2026
5
out of
5
rating by Michelle McAuley
"Best customer service around!"
We responded:
"Thank you, Michelle, for your wonderful feedback! It's fantastic to hear that you found our customer service to be the best. We truly appreciate your support and are here to assist you with any of your auto insurance needs."
Eecka G
April 1, 2026
5
out of
5
rating by Eecka G
"This insurance agent is fabulous!!! They always call back in a timely manner. Always willing to help and assist with anything you need. Akerya is the best!!!! She’s very organized and always on top of it! Love all of them at Brandon Greene"
We responded:
"Thank you so much for your wonderful feedback! It's fantastic to hear that our team, especially Akerya, has been able to assist you promptly and effectively. We truly appreciate your kind words and are delighted to have your support. Your satisfaction is our priority, and we're here whenever you need us."
Nicole Rose
March 26, 2026
5
out of
5
rating by Nicole Rose
"Top tier customer service! Knowledgeable, friendly, reliable and responsive…everything you want and need in an agency!"
We responded:
"Thank you, Nicole, for your wonderful feedback! It's fantastic to hear that you found our service knowledgeable, friendly, reliable, and responsive. We strive to provide the best experience for our customers, and your words mean a lot to us. Your support is greatly appreciated!"
LeShay Watkins
March 21, 2026
5
out of
5
rating by LeShay Watkins
"Akerya was amazingly helpful! The Brandon Greene agency is fantastic and gives an A+ experience! 10/10"
We responded:
"Thank you so much, LeShay, for sharing your positive experience with us! We're delighted to hear that Akerya was able to assist you so effectively and that you found our agency to provide an A+ experience. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If there's anything else we can do for you, please let us know."
Kaelin Capron
March 18, 2026
5
out of
5
rating by Kaelin Capron
"Akerya is the best. I appreciate her helping me out. Very polite with a pleasant voice. Very patient when she knew I was working at the moment. Genuinely 5 Star rating. Thank you."
We responded:
"Thank you, Kaelin, for sharing your positive experience with Akerya. It's wonderful to hear how her polite and patient approach made a difference for you. Your feedback is greatly appreciated, and we're delighted to know you received the 5-star service you deserve."
Tarun Kumar
February 23, 2026
5
out of
5
rating by Tarun Kumar
"Good communication and supportive."
We responded:
"Thank you, Tarun, for sharing your positive experience. It's wonderful to know that our communication and support met your expectations. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Akin Gabriel Akintayo
February 10, 2026
5
out of
5
rating by Akin Gabriel Akintayo
"Easy coverage signup process for rental dwelling coverage"
We responded:
"Thank you, Akin Gabriel, for sharing your positive experience with the coverage signup process. It's great to know that you found it easy and straightforward. Your feedback is appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
Ronald Caldwell
January 15, 2026
5
out of
5
rating by Ronald Caldwell
"Akerya Bell was very helpfull, knowledgeable,polite with explaining everything about my auto& renters policy. Definitely very pleased with everything we discussed."
We responded:
"Thank you, Ronald, for sharing your positive experience with Akerya. It's wonderful to hear that she was helpful, knowledgeable, and polite while explaining your auto and renters policy. We're pleased to know that you are satisfied with the service provided. Your feedback is greatly appreciated."
Eric
January 8, 2026
5
out of
5
rating by Eric
"Responsive, friendly and helpful. Thanks!"
We responded:
"Thank you, Eric, for your kind words and the perfect rating. It's wonderful to hear that you found our service responsive, friendly, and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Jane Holland
January 6, 2026
5
out of
5
rating by Jane Holland
"Easy transition from old agent in another area over to Brandon Greene. Professional office staff. Very happy to make the move to this office."
We responded:
"Thank you, Jane, for sharing your experience with us. We're delighted to hear that your transition to our office was smooth and that you're pleased with our professional staff. It's wonderful to know you're happy with your decision to join us. Your feedback is greatly appreciated."
Tia Martin
December 31, 2025
5
out of
5
rating by Tia Martin
"I would just like to say I had a very good experience with meeting with State Farm and Mr. Greene and his associates there very professional good service fast. I recommend anyone if they need to do car insurance homeowners insurance. I will be referring all of my friends and family there thank you so much for all your help and support. Happy new year to you Tia Martin new State Farm customer."
We responded:
"Thank you, Tia, for sharing your positive experience with us. It's wonderful to hear that you found our service professional and efficient. Your recommendation means a lot, and we're delighted to have you as part of our State Farm family. Wishing you a happy new year and looking forward to assisting you and your loved ones in the future."
Mary-Ruth Flores
December 30, 2025
5
out of
5
rating by Mary-Ruth Flores
"Akerya has been so marvelous! Helping thru a new house maze! I’ve been with State Farm in Texas since the early ‘80’s and glad to see another great office in Pittsburgh!"
We responded:
"Thank you, Mary-Ruth, for sharing your wonderful experience with Akerya and our office. It's fantastic to hear that she has been so helpful during your new house journey. We're delighted to have you as part of our State Farm family for so many years, and it's great to know that our Pittsburgh office has met your expectations. Your feedback is truly appreciated!"
**
December 19, 2025
5
out of
5
rating by **
"Akira is the best insurance representative I have had the pleasure to work with, she is knowledgeable and she returns my calls timely and she always follows through."
We responded:
"Thank you for the fantastic rating! It's wonderful to know that you had a positive experience. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Asia Gray
November 24, 2025
5
out of
5
rating by Asia Gray
"Love this Branch! Akerya was great , was able to get a cheaper rate and switch over. I am very satisfied with the service."
We responded:
"Thank you so much for sharing your experience, Asia. It's wonderful to hear that Akerya was able to assist you in finding a more affordable rate and making the switch smoothly. Your satisfaction with our service means a lot to us. We appreciate your feedback and look forward to continuing to serve your insurance needs."
Sterling Stone
November 13, 2025
5
out of
5
rating by Sterling Stone
"Brandon and his whole staff, particularly Akera, always make sure they take care of you in the best, most expedient way. But they also do. Phenomenal job of explaining your coverage in the best way possible. Thank tou for being a trusted community resource."
We responded:
"Thank you, Sterling, for sharing your experience with us. It's wonderful to hear that Brandon, Akera, and the team have been able to assist you effectively and clearly explain your coverage. We appreciate your trust and are grateful to be considered a valuable resource in the community. Your feedback means a lot to us!"
JoeCTurk
November 5, 2025
5
out of
5
rating by JoeCTurk
"More than grateful you all could make this transition smooth for me. Patient, understanding, and helpful"
We responded:
"Thank you for sharing your experience. It's wonderful to hear that the transition went smoothly and that our team was able to provide the patience, understanding, and help you needed. Your feedback is greatly appreciated, and we're glad to have been of service."
ashley hall
November 2, 2025
5
out of
5
rating by ashley hall
"Akerya was very helpful. She deserves five stars on her customer service."
We responded:
"Thank you, Ashley, for sharing your positive experience with Akerya. It's wonderful to hear that her assistance met your expectations. Your feedback is greatly appreciated, and we're glad to have been able to serve you well."
Lucy Burns
October 27, 2025
5
out of
5
rating by Lucy Burns
"Great customer service"
We responded:
"Thank you, Lucy, for sharing your experience. It's wonderful to hear that you found our customer service to be great. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please feel free to let us know."
Monty Grinage
October 15, 2025
5
out of
5
rating by Monty Grinage
"Brandon and his team have always gone above and beyond to help me with all my needs. They were there with me every step of the way with applying for coverage, to handling the claim aspect. I highly recommend using them for your insurance coverage."
We responded:
"Thank you, Monty, for sharing your experience. It's wonderful to hear that the team have been able to support you throughout the process, from applying for coverage to handling claims. Your recommendation means a lot, and we're glad to have been able to assist with your insurance needs."
Priscilla London
October 9, 2025
5
out of
5
rating by Priscilla London
"Akerya was so helpful and helped me with several issues. I am glad to have been referred to this Company."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Akerya was able to assist you with your needs. We truly appreciate your kind words and are grateful for your referral to our agency. Your satisfaction is our priority, and we're delighted to have you as a valued customer."
Tyrone Thorne
September 11, 2025
5
out of
5
rating by Tyrone Thorne
"Helpful and very informative"
We responded:
"Tyrone, Thank you for the wonderful review. We appreciate your feedback and business. "